Personalized Customer Service & Responsiveness Benefits

With high standards, strict requirements, and, sometimes, complex relationships, large-scale commercial projects come with numerous challenges and pressures. One challenge in particular is effective communication. Without personalized, consistent, and timely communication, projects can become costly for all project stakeholders in terms of time, money, reputation, and satisfaction. 

Two big reasons communication mishaps can occur are: 

  1. Complex Projects: Architects and general contractors work on intricate projects that involve multiple stakeholders, including clients, designers, engineers, subcontractors, and suppliers. The complexity of these projects makes it difficult to maintain seamless communication across all parties. 
  2. Information Overload: From blueprints and construction plans to client meetings to coordinating schedules to juggling multiple projects, the A&D teams and general contractors we work with always have a lot on their plates. And while our clients may be used to juggling multiple projects, poor communication can lead to installation errors and missed deadlines.  

Through our proprietary, integrated process, we centralize communication at every stage to ensure project success and customer satisfaction—and this commitment shows in our 96%+ Customer Satisfaction Rate. By keeping design, engineering, manufacturing, and installation in-house our team is able to stay well-informed, so when a project moves from one phase to the next, we have all the info we need to stay in sync internally and effectively communicate with project stakeholders and keep the project running on time and on budget. 

“In this business, it all boils down to communication and execution…The biggest thing I look for with subcontractors is their responsiveness and communication. If I reach out to their project manager or have a specific request, I want to know I’ll be able to get ahold of them.” 
Kevin Mulligan, Project Manager, Structure Tone 

Every project comes with its own nuisances and our proprietary, integrated process enables our team of experts to be agile and flexible. For example, one of our recent projects was 2-floor job in Newport Tower that called for over 1,000 linear feet of glass wall interiors. For this job, our project manager created a milestone schedule to make sure our team was progressing adequately and make sure our engineers, purchasing department, and production know exactly where we were at in the project. This enabled our team to maintain consistent and transparent communication with the general contractor. Likewise, it enabled our architectural rep to stay up to date on progress and check in with the designers on a regular basis. 

With so many projects and details it’s easy to fall behind and not communicate consistently. In fact, lagging communication appear to occur often. At MetroWall, we challenge the status quo and hold ourselves to a higher standard, because we believe personalized customer service and responsiveness are the difference between a stressful project that is full of friction versus an elevated, seamless experience. 

MetroWall is redefining architectural design and build standards for glass wall interiors. Download our brochure to learn more about MetroWall and how our proprietary, integrated process can make a difference on your next project  

Related Posts
Best Practices for Handling Glass on Commercial Job Sites Having experts like MetroWall onsite to install glass wall systems makes a huge difference in ensuring the project is completed on time and safely. Here are some practices we use
MetroWall Stays Eco-Conscious at New York Manufacturing Facility Sustainability is often thought of as a journey with a definitive endpoint, but this is not the case. Sustainability is an ongoing journey that demands we consistently look for ways
Prioritizing Field Measurement to Minimize Risk Every detail matters in the design and build community. This is why we never take the Field Measurement phase of our proprietary, integrated process lightly. During this phase, the field